Order Cancellation Policy

All business operations at Prime Leather prioritize customer satisfaction as our primary goal. We understand that sometimes you may need to change your order, and our platform provides complete order cancellation options.

You are eligible to request a cancellation under the following conditions:

The cancellation request is accepted within 24 hours of placing your order.
The order has not yet been shipped or processed at your request.

Note: Our orders process fast, so cancellations aren’t possible once an item reaches the shipping or dispatch phase.

Order Processing Timeframe

Once dispatched, orders are processed within 5-7 business days to reach your doorstep.
If an order is placed after business hours (after 5:00 PM NZST), the cancellation process begins on the following business day.
Once the order status shows “Shipped” or “In Transit,” the cancellation request is not accepted.

How to Request a Cancellation

If you want to cancel your order, please contact our support system through one of the following methods:

Email: sales@primeleather.co.nz
Phone: +1 (23) 456-789
Address: Wellington Central, Wellington 6011, New Zealand
Working Hours: Monday to Friday, 9:00 AM – 5:00 PM (NZST)

When you go to SUBMIT YOUR ORDER CANCELLATION REQUEST, please include the following details:

First Name___________ Last Name ___________
Order Number_______________
Email ________________ Phone Number___________________
Reason for cancellation (optional)________________

Our support team will confirm if the order is still eligible for cancellation and provide you with a status update through email or call.

Refund Timeline and Method

If your cancellation request is accepted:

A full refund will be issued using the original payment method used during checkout.
Refunds are processed within 5-7 days.
Depending on your bank or payment provider, the amount may take 5-7 days to reflect in your account.

If the order is not eligible for cancellation, you may still return it under the conditions stated in our Return & Refund Policy after delivery.

Non-Cancellable Orders

Our company maintains a policy for certain types of orders that are restricted for cancellation, including:

Orders for customized or made-to-order items once the production process has begun.
Orders that have already been shipped or are in transit.
Clearance or final sale items are marked as “non-returnable” or “non-cancellable” at the time of purchase.

We encourage customers to verify double-time product details, shipping addresses, and contact details before placing the order.

If You Missed the Cancellation Window

If your order has already been dispatched, you still have options:

Wait for the delivery and start the return process according to our Return & Refund Policy.
Notify our actively available team within the return time frame, and we’ll guide you through the return process.

Note: Customers are only responsible for return shipping costs, and the product must not be damaged or defective at the time of return.

Order Cancellation Policy

Order Processing Timeframe

How to Request a Cancellation

Refund Timeline and Method

Non-Cancellable Orders

If You Missed the Cancellation Window

Free Shipping

Free Returns

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