Shipping Policy

Effective Date: Jul 3, 2025

At Prime Leather, we are proudly based in New Zealand and ship all orders to customers within the country. We are committed to delivering fast, reliable, and secure shipping across New Zealand. Below is a detailed overview of our shipping practices to ensure your shopping experience is smooth and transparent.

Product Pricing

All product prices are listed in New Zealand Dollars (NZD $) and include GST (Goods and Services Tax) in accordance with New Zealand law. There are no hidden charges at checkout.

Shipping Costs

We offer free shipping on all orders within New Zealand.
There are no additional handling fees or surprise costs at checkout.

Shipping Locations

We currently ship only within

New Zealand.Order Processing Time

• Orders are processed within 1–2 business days (Monday to Friday)

• Cut-off time for same-day processing is 5:00 PM NZST (GMT+12)

• Processing includes payment verification, order review, quality checks, and packaging

Delivery Time

• Estimated delivery timeframe: 5–7 business days (after dispatch)

• Orders are delivered Monday to Friday only

• Delivery timelines may vary slightly depending on your location and courier workload

Couriers We Use

We partner with trusted, trackable couriers, including:

• DHL

• Skynet

• FedEx

We select the most suitable courier based on your delivery address to ensure a quick and secure arrival.

Tracking Information

You will receive a shipping confirmation email once your order is dispatched.
It will include your tracking number, which will become active within 48 hours.

You can track your parcel directly on the courier’s website or contact us for assistance.

Order Cancellation

To cancel an order, email us at sales@primeleather.co.nz within 12 hours of placing your order.
We can only cancel orders before they are processed. Once dispatched, cancellations are not possible.

Change of Delivery Address

Need to change your delivery address? Contact us as soon as possible before your order is shipped.

• Email: sales@primeleather.co.nz

• Phone: +64 9242 4549

Once your order has been shipped, address changes are no longer possible.

Returns and Refunds

Not satisfied with your order? No problem — we offer a hassle-free return policy.
Please visit our Returns & Refund Policy page for full details.

Contact Us

For questions or concerns related to shipping or your order, feel free to contact us:

Business Name: Prime Leather
Address: Level 40/40 Lady Elizabeth Lane, Wellington Central, Wellington 6011, New Zealand
Email: sales@primeleather.co.nz
Phone: +64 9242 4549
Business Hours: 9 AM – 5 PM (Mon – Fri), NZST (GMT+12)