Returns and Exchange Policy

1. Is it necessary to return items in their original packaging?

Yes, you can return or receive a full refund of your jacket if it is still in its original box and all the tags are still on. Ensure that your custom jacket is in its best condition when it is being returned, and it shouldn’t be worn. So hold on to that box until you’re sure you’ll be keeping your jacket!

2. If my jacket is delivered in a defective or damaged condition?

If your jacket is faulty or damaged upon arrival, please notify the retailer immediately with photos and order details. The majority of retailers will exchange the jacket for a new one or offer refunds on defective items, such as Prime Leathers.

3. Are returnable or exchangeable custom jackets?

Custom jackets are not usually returnable as they are made according to the size of the buyer. But if there is a manufacturing defect or error, our store, Prime Leathers, will accept returns and will exchange or refund. Do not forget to check our custom order policy before buying.

4. Who pays for return or exchange shipping?

Typically, the consumer pays for return shipping, except for defective or incorrect products. Some retailers offer prepaid return labels or refunds for return shipping. It’s advised to go through our exchange policy to get more answers.

5. How long does the processing of a refund take?

Refund usually occurs in 6-10 working days after the returned product is received and checked. Refund is made to the original payment method. Refund period may vary in the case of payment getaways or retailers.

6. How long do I have to exchange or return my jacket?

You typically have 40 days from arrival to return or exchange the product. Always refer to the online return period of the store, since that will guide their policy, and returns will be shorter or longer.

7. Can I exchange my jacket for a different style?

Yes, you can swap your jacket for another style if it is within the return period and in an unworn condition. Simply get in contact with customer support, including your order number and new preferred style, and they should take you through the process. Depending on the jacket you want to exchange for, prices may vary.

8. What happens if I miss the return deadline?

Unfortunately, returns and exchanges that are requested after the 40-day window are not likely to be accepted. If there is a quality issue, however, you might as well reach out to customer support. Prime Leathers treats each quality issue separately and might offer you store credit or some other option depending on your individual situation.

9. Do I get to return my leather jacket if it doesn’t fit?

We at Prime Leathers accept returns for size issues, and would have a timeframe typically 40 days. The jacket must be unworn with tags still on and in original shipping packaging. Failure to comply with these might affect our return policy, making you ineligible for a refund.

10. Will I be notified when my return is processed?

Of course! When your returned jacket is received and processed, Prime Leathers will send an email confirmation. When your jacket is approved, you will also receive confirmation when your refund or exchange is processed. We don’t let our customers sit in the dark waiting to see if their order has been processed