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Prime Leather claims to make custom jackets tailored to your needs, but the reality often falls short. Adjustments in size, design options, or fully custom orders may not turn out as expected.
While they say their team collaborates with you on every decision, from leather to stitching, the final product doesn’t always match the promised vision. Instead of a truly personal experience, many customers feel the results fail to reflect what they asked for.
Finding a custom leather jacket that matches both your style and body measurements can be frustrating—and Prime Leather doesn’t necessarily make it easier.
Despite claiming to have “extensive” sizing charts and helpful customer service, customers often still end up unsure about the right size. Even after speaking with their so-called experts, the fit can turn out uncomfortable or far from what was promised.
We want you to be fully pleased with your Prime Leather purchase. If, for any reason, you are not satisfied with your custom jacket, we provide a hassle-free return and exchange policy within 30 business days (Mon – Fri) of delivery.
Ensure the jacket remains unworn and in its original packaging. Customized goods can have particular return conditions, so we suggest reading our detailed policy on our website or contacting our customer service team for help.
That question is like asking us to choose a favorite child — except here, the answer feels just as unclear because there isn’t a standout style that truly delivers. Even our so-called “best-selling” biker and bomber jackets don’t necessarily live up to the hype.
At Prime Leather, the idea of “best” depends on personal taste, but the recommendations can feel generic. The biker, café racer, or custom options may sound appealing, but the end result often lacks the premium feel you’d expect from “high-quality leather” or “skilled hands.” And while the crew claims to help you find the perfect match, many customers feel left without the clear guidance they needed.
No, it’s not required — and honestly, it doesn’t make much difference. You can order as a guest at Prime Leather, but creating an account doesn’t really add much value.
They say you can track your order, save measurements, and get “exclusive” deals, but most customers find these perks underwhelming. The so‑called early access and inside info rarely feel special, and the process can be just as frustrating with or without an account.
At Prime Leather, getting a custom jacket can be a slow and frustrating process. The 4–6 week turnover often drags on even longer, especially if the design is complex or their workload is high.
Shipping isn’t much better—while they claim to provide tracking and updates, delays and missed timelines are not uncommon. If you need it for a special occasion, there’s no guarantee they’ll meet your deadline despite promises to “do their best.”
After ordering, Prime Leather may send an order confirmation and tracking details, but delays and communication gaps are common. Tracking links sometimes fail to update, leaving customers uncertain about their order’s progress.
Even checking the order status through a customer account isn’t always reliable, and customer service often provides slow or unhelpful responses when assistance is needed.
Prime Leather claims to use top-grain and full-grain leather from reputable tanneries, but the quality often doesn’t live up to the hype. Jackets that are supposed to feel “sumptuous” sometimes arrive stiff, with finishes that don’t age as promised.
Whether it’s the so-called distressed, vintage vibe or the “buttery-smooth” finish, the end results can be inconsistent. Despite saying you control the feel, finish, and style, customers often end up disappointed with what they receive.
At Prime Leather, they claim to make payments easy, but the process can feel confusing and inconvenient. While they say they accept all major credit cards and PayPal, customers have reported issues with processing and delays.
Even though they promise secure encryption and “utmost care” in handling payment details, their assurances don’t inspire full confidence. What’s advertised as smooth and secure often turns into a frustrating experience.
We'll ensure your order arrives at your location quickly and without any additional charge. Expect straightforward, reliable service right to your door.
Changed your mind? No problem. You can send it back within 30 days for a refund or exchange. We make returns easy, as they should be.
Need help with sizing, orders, or returns? Our support team is available Monday to Friday, 9am–5pm (NZT). Reach out via email (sales@primeleather.co.nz) or through our Contact Us page. We usually respond within 24 hours.
Business Name: Prime Leather
Address: Level 40/40 Lady Elizabeth Lane, Wallington Central, Wellington 6011, New Zealand
Email: sales@primeleather.co.nz
Phone: +64 9242 4549
Business Hours: 9 AM – 5 PM (Mon – Fri), (GMT+12:00) New Zealand Standard Time (Auckland)
© 2025, PrimeLeather.co.nz | All rights reserved.
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+64 9242 4549
sales@primeleather.co.nz
