Returns & Refund policy

Effective Date: June 27, 2025

At Prime Leather, your satisfaction is our top priority. If you’re not completely happy with your purchase, we’re here to help. This policy outlines how returns and refunds are handled for orders placed through our website.

Return Eligibility

You may return items within 30 calendar days of receiving your order. To be eligible for a return, items must be:

• Unused and unworn

• In their original packaging

• With all original tags and labels attached

How to Start a Return

To initiate a return:

1. Email us at: sales@primeleather.co.nz

2. Include the following:

   • Your full name and order number

   • Reason for return

   • Photos of the item if damaged or incorrect

3. Once approved, you may return the item by mail or drop it off in person at our address:

Prime Leather
Level 40/40 Lady Elizabeth Lane
Wellington Central, Wellington 6011
New Zealand

Note: Return shipping costs are the responsibility of the customer unless the item is defective, damaged, or incorrect.

Items Not Eligible for Return

The following cannot be returned:

• Gift cards

• Final sale or clearance items (unless faulty)

• Personalized or custom-made products

• Used or damaged items not caused during delivery or manufacturing

Exchanges

If you would like to exchange an item:

• Follow the return steps above

• Exchanges are subject to product availability

• You’ll be responsible for the cost of shipping both ways unless the product was incorrect or defective

• We will process your exchange once we’ve received and inspected the original item

Damaged or Incorrect Orders

If your item arrives damaged or the wrong item is received:

• Notify us within 48 hours of delivery

• Send photos and order details to sales@primeleather.co.nz

• We’ll cover the return shipping cost and provide a full refund or send a replacement item

Refunds

Refunds are processed once the returned item is received and inspected:

• Refunds will be issued to your original payment method

• Processing time: Up to 7 business days

• Banks or payment providers may take additional time to reflect the refund

❗Important: If the returned item does not meet our return conditions, we may return it back to you or decline the refund.

✅ No restocking fees apply.

Policy Updates

We may update this Returns & Refund Policy to reflect changes in our practices or legal requirements. Updates will be posted on our website, and continued use of our site implies acceptance of any changes.

Contact Us

If you have any questions or need help with a return:

Prime Leather
📍 Level 40/40 Lady Elizabeth Lane, Wellington Central, Wellington 6011, New Zealand
📧 Email: sales@primeleather.co.nz
📞 Phone: +64 9242 4549
🕘 Business Hours: 9 AM – 5 PM (Mon – Fri), NZST