Frequently Asked Questions (FAQ)
Frequently Asked Questions (FAQ)
Prime Leather
https://primeleather.co.nz
📧 sales@primeleather.co.nz
1. What payment methods do you accept?
We accept a wide range of secure payment options, including:
- Visa
- MasterCard
- American Express
- Maestro
- PayPal
- Apple Pay
- Google Pay
All payments are processed in New Zealand Dollars (NZD $).
2. Do you charge for shipping?
No, we offer free shipping on all orders within New Zealand.
3. How long will my order take to arrive?
Orders are processed within 2–3 business days (Mon–Fri), and delivery typically takes 5–7 business days. You will receive a confirmation and tracking number once your order ships.
4. Can I cancel my order?
Yes, you can cancel your order by contacting us at sales@primeleather.co.nz within 24 hours of placing your order. After this time, your order may already be processed and shipped.
5. What is your return policy?
We accept returns on both defective and non-defective items within 30 days of delivery. Items must be in new, unused condition with original packaging and tags.
We offer free return shipping — just download and print the return label provided.
6. Do you offer exchanges?
Yes! If you’d like to exchange an item (e.g., for a different size or color), contact us at sales@primeleather.co.nz. Exchanges are subject to product availability.
7. How long does it take to receive a refund?
Once we receive and inspect your returned item, your refund will be processed within 7 business days. Refunds are issued to the original payment method.
8. Do you ship internationally?
Currently, we only ship within New Zealand. We may expand to other countries in the future.
9. Is it safe to shop on your website?
Yes, absolutely. Our website uses secure encryption technology to protect your payment and personal information. We never store your credit card details.
