Returns And Refund policy

 

Return and Refund Policy
Prime Leather
Email: sales@primeleather.co.nz

 

Returns

At Prime Leather, we want you to be completely satisfied with your purchase. If for any reason you are not, we gladly accept returns on both defective and non-defective items.

Product Condition: Items must be returned in new, unused condition with all original packaging and tags intact.

Return Window: Returns must be initiated within 30 days of the delivery date.

Exchanges

We accept exchanges for items that do not meet your expectations or for size/color changes, provided they meet the return condition criteria. To initiate an exchange, please contact us at sales@primeleather.co.nz.

Return Method and Fees

Method: Returns and exchanges must be made by mail.

Return Label: You can download and print a prepaid return label from our website. Return shipping is free of charge.

Restocking Fees: We do not charge any restocking fees.

Refund Processing Time

Once we receive your returned item(s), we will inspect the product condition. If approved, your refund will be processed within 7 business days to the original payment method. You will receive a confirmation email once the refund is issued.

Order Cancellation

If you need to cancel your order, please contact us at sales@primeleather.co.nz within 24 hours of placing your order. After this period, your order may already be processed and shipped, and a return will need to be initiated instead.

Contact Us

For any questions, returns, exchanges, or order cancellations, please contact us at:
📧 sales@primeleather.co.nz

Thank you for shopping with Prime Leather.

In-store returns: Level 40/40 Lady Elizabeth Lene, Wellington Central, Wellington 6011, New Zealand.